All of a sudden one of our mailservers started getting mail rejected from some pretty big hosts the the Vetrans Administration Dell and Verizon Wireless. Turned out that this server trigged a Suspicious rating from Senderbase. Seems Senderbase owned by a company called IronPort calculates a rating for each mail server based on some criteria such as blacklisting, volume, RDNS and some others. Some of the mail servers we were trying to contact were good enough to tell us why they were refusing our connections.
THE PROBLEM - Senderbase.org has no support and no details on our “Reputation Rating” we needed to dig up trustedsource.com to find out our rating. An email to them got our rating changed from Suspicious to Netrual in 4 hours (Thanks TrustedSource!) but then Ironport customers are still rejecting our mail.
SENDERBASE: You need a mechanism to allow honest ISP’s that have had a problem and corrected it a way to get back online. We are running businesses.
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I agree 100%.
Think it is a great idea, however, without a feedback loop of some sort, we won’t be the only ones screaming rape! If you know of any other lists/forums regarding this “Lack of Feedback loop”, let me know.
I work for the largest ISP in Billings MT and after an issue with a Motel/Hotel in town, I cannot seem to get out of the mud with SenderBase even though we have totally shut down the network to this offending Motel.
It is KILLING me/us!
I also agree 100%.
The server of the company I’m working for is clean for more than 5 days, but the “Reputation Rating” doesn’t change.
The correct domain is http://www.trustedsource.org.
For getting an neutral score, I sent an email to trustedsource@ciphertrust.com - hoping this works!